At Artemiranda we are proud to be a traditional shop that has been modernised.
For this reason, we want to give you the same treatment we offer in your trusted physical shop, where you can return products without any problem.
We are aware that sometimes products bought online do not meet 100% of expectations and we don't want you to be left with something you don't like or that doesn't work for you.
For this reason, we want to make it as easy as possible for you to return the product, as long as it complies with a series of rules for its return.
According to the law, you have a period of 7 days from the date of delivery to return the product, but we give you up to 14 so that you don't have any problems or haste.
Conditions for return:
1. Returning damaged or incorrect items or mistakes with your order:
In the event that the return is due to an error by Artemiranda, we assume the costs of collection and replacement, the operation being free of charge for the customer.
2. The product is not what I expected and I want to return it.
Return costs are always at the customer's expense and will be deducted from the amount to be returned.
The products must be returned in their original packaging, protected by other packaging, in perfect condition (no stains, bumps or dirt) with all accessories, instructions... and without handling beyond the mere opening and closing of the package.
In the case of products whose condition may change due to contact with air, the products must remain with their guarantee or security seal unaltered.
If the product is damaged on arrival at our warehouse, the return will be invalidated. We will contact the customer to pick up the package or we will send it back to the customer after payment of the transport costs..
If after 10 days from the date of arrival at our warehouses, the customer does not collect the package, we understand that he/she renounces to it and we will proceed to its destruction.
How to make a return?
1. Write us an email to info@artemiranda.es, with the subject 'Return' explaining the reason for the return or call us on +34 923 244 397.
2. We manage and agree the terms of the return.
3. We send you the return label so that you can print it out and attach it to the package.
4. Either you deliver the package to a post office or our transport agency picks it up.
5. We check the package and if everything is OK we proceed as agreed in point 2.
6. Financial returns will be made by the same means and to the same destination as the order was paid for. In the event that the payment is made by gift card, the return will not have an expiry date.
Transportation rates for returns per route in Peninsula and Balearic Islands:
1. I bring or pick up my package at a post office:
|
Up to 1kg |
Up to 5kg |
Up to 10Kkg |
|
EUR 3.50 |
EUR 5.00 |
EUR 7.00 |
2. The agency collects or delivers the package to my home address.
|
Up to 5kg |
Up to 15kg |
More than 15kg |
|
EUR 6.00 |
EUR 8.00 |
EUR 12.00 |
Return transport rates per route for all other national and international destinations:
To be agreed according to destination and product to be returned.